Details:

Key Responsibilities

* Monitor network devices, links, circuits, firewalls, and wireless infrastructure using approved monitoring tools.

* Identify and respond to alerts involving availability, performance, capacity, and resource utilization.

* Perform initial impact assessment and prioritize incidents based on business criticality.

* Monitor trends and provide information to support capacity planning and network-health reviews.

* Maintain accurate shift handover notes, incident updates, and operational records.

* Provide first-level troubleshooting for LAN, WAN, internet, routing, switching, firewall, and wireless issues.

* Troubleshoot connectivity and packet-flow problems using tools such as ping, traceroute, nslookup, interface checks, and device logs.

* Analyze basic network faults involving VLANs, access ports, trunk ports, routing, DHCP, DNS, and link failures.

* Escalate unresolved or complex incidents to L2/L3 engineering teams with complete troubleshooting details.

* Coordinate with service desk teams, telecom providers, vendors, and other infrastructure teams when required.

* Perform approved changes on Cisco switches and routers in accordance with change management procedures.

* Support basic configuration and troubleshooting of Cisco ASA/Firepower, FTD, and FMC environments under documented procedures.

* Assist with network-device installations, replacements, software upgrades, and maintenance activities.

* Support firewall, internet-edge, wireless, and network-infrastructure changes under the guidance of senior engineers.

* Follow security policies, access controls, rollback plans, and change-validation procedures.

* Create and maintain incident records, change records, troubleshooting guides, network diagrams, and standard operating procedures.

* Ensure ticket updates are accurate, timely, and sufficiently detailed for audit and escalation purposes.

* Follow company policies for information security, configuration management, and operational compliance.

Details:





Required Skills

* Cisco routers, switches, Wireless LAN Controllers and Access Points

* Cisco switching concepts and troubleshooting, including VLANs, trunking, access ports, and basic STP

* Basic Cisco router configuration and troubleshooting

* TCP/IP, IPv4, subnetting, DNS, DHCP, NAT, and routing fundamentals

* Network monitoring and alert management

* Incident, request, and change-ticket handling

Preferred

* Cisco Catalyst 2960/3750 or equivalent switching platforms

* Cisco ASA, Firepower Threat Defense (FTD), and Firepower Management Center (FMC)

* ServiceNow or a similar IT service-management platform

* SolarWinds or an equivalent network-monitoring platform

* Palo Alto, Fortinet, or other enterprise firewall technologies

* Exposure to enterprise internet-edge and geographically distributed networks

Certifications

* Cisco Certified Network Associate (CCNA) is highly preferred.

* CCNP, CompTIA Network+, JNCIA, or equivalent certifications are advantageous.

Required Soft Skills

* Solid analytical and structured problem-solving abilities.

* Clear verbal and written communication skills.

* Strong customer service and stakeholder management orientation.

* Ability to remain calm and effective during outages or high-priority incidents.

* Attention to detail in troubleshooting, documentation, and change execution.

* Ability to manage multiple priorities and work within defined SLAs.

* Teamwork and collaboration with internal teams, vendors, and senior engineers.

* Ownership of assigned incidents through resolution or appropriate escalation.

* Willingness to learn new technologies, tools, and operational processes.

* Professionalism, reliability, and flexibility to support shift or on-call operations.

Working Conditions

* Work may be performed from the Noida or Hyderabad location.

* The role may include US time-zone support, rotational shifts, weekend maintenance, or occasional on-call responsibilities.

* The engineer may be required to coordinate with globally distributed teams and external service providers.

📌 Network Engineer I (Noida)
🏢 Stefanini Group
📍 Noida