Job Description

We're Hiring || Manager – Quality || International E-Commerce Process (North America)

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- Location: Jaipur
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- Working Days: 5 Days a Week
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- Shift: Rotational
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Key Responsibilities:

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- Lead the Quality function for the International E-Commerce vertical
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- Drive quality frameworks, audits, calibrations, and governance
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- Analyze performance data to identify improvement areas and implement action plans
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- Partner with Operations & Training teams to improve CSAT, FCR, and KPIs
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- Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures
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- Mentor and develop the Quality team to achieve business goals
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- Ensure compliance with client and organizational standards
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Desired Candidate Profile:

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- Proven experience in Quality leadership role in International BPO/E-Commerce process
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- Solid understanding of Quality tools, Six Sigma methodologies (preferred)
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- Excellent stakeholder management and client communication skills
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- Strong analytical and data interpretation skills
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- Experience managing North America clients/processes preferred
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- Ability to work in North America shifts
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📌 Quality Assurance Manager (Pragpura)
🏢 TP
📍 Pragpura