Job Description

Job Title: Anaplan Application Support Engineer

Location: Hyderabad, India

Reports To: Planning Delivery Lead

Job Summary:

We are seeking a highly experienced Anaplan qualified to primarily lead production support, operational stability, and ongoing optimization of enterprise Anaplan planning solutions supporting Demand and Supply Planning initiatives.

This role will be responsible for ensuring reliability, performance, and scalability of Anaplan models and integrations in a global production environment. While development and enhancements will be part of the role, the primary focus will be on production support, incident management, monitoring, performance tuning, and operational governance.

The candidate must be willing to work on site 4 days a week in Hyderabad. This role operates in a global support model and requires flexibility to work in rotational shifts aligned with US and other global time zones, including critical planning windows.

Key Responsibilities:

Production Support & Operational Ownership

- Provide Level 2 / Level 3 production support for enterprise Anaplan models.

- Own end-to-end monitoring of: Model performance, Scheduled imports/exports, Integration processes, Workflow executions, Data synchronization jobs

- Perform root cause analysis (RCA) for: Model calculation issues, Data mismatches, Integration failures, User access issues, Performance degradation

- Resolve incidents and service requests within defined SLAs and KPIs.

- Support critical planning cycles (month-end, forecast cycles, S&OP; windows) with heightened monitoring.

- Manage user access, security roles, selective access, and workspace administration.

- Coordinate with ERP, BI, data engineering, and integration teams to resolve cross-platform issues.

- Support production deployments, change migrations, and post-release validations.

- Maintain runbooks, SOPs, knowledge articles, and troubleshooting documentation.

- Participate in rotational shift coverage aligned with global planning operations (as needed).





- Drive problem management initiatives to eliminate recurring production defects.

- Conduct impact analysis for configuration changes and emergency fixes.

Model Performance Optimization & Governance

- Monitor and improve model size, sparsity, and calculation performance.

- Apply DISCO and PLANS best practices to improve scalability.

- Identify formula inefficiencies and structural bottlenecks.

- Optimize large lists, hierarchies, and modules to reduce processing time.

- Support workspace management and capacity planning.

- Ensure adherence to naming conventions, documentation standards, and version control best practices.

- Maintain governance over change management and model lifecycle processes.

Data Integration & Interface Support

- Support and monitor integrations between Anaplan and upstream systems (ERP, CRM, BI tools).

- Manage data import/export actions, processes, and scheduled automation jobs.

- Troubleshoot integration failures using: Anaplan Bulk APIs, Transactional APIs, CloudWorks, Anaplan Data Orchestrator

- Perform reconciliation between Anaplan and source systems (Google BigQuery, Oracle DB, SQL DB).

- Work closely with data engineering teams to resolve data pipeline issues.

- Ensure data governance and integrity across planning systems.

Enhancements & Model Development (Secondary Focus)

- Implement minor enhancements and change requests within existing models.

- Develop modules, dashboards, workflows, and calculation logic improvements.

- Support new feature enablement (e.g., Workflow, Polaris).

- Assist in UAT cycles and regression testing for releases.

- Collaborate with architects on structural improvements.

Collaboration & Leadership

- Serve as the primary technical escalation point for production issues.

- Mentor junior model builders in debugging and optimization best practices.

- Partner with business users to resolve planning discrepancies.

- Support training sessions and enablement activities for end users.

- Participate in Agile ceremonies and sprint planning for support and enhancement backlog.

📌 Software Engineer Anaplan (Hyderabad)
🏢 Mattel
📍 Hyderabad