Company: People Impact

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Enterprise

Company Type: Service

Business Model: B2B

Funding Stage: Bootstrapped

Industry: Information Technology and Services

Salary Range: ₹ 10-25 Lacs PA

Job Responsibilities

- Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability
- Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects
- Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity
- Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience
- Gather, analyze, and translate business requirements into functional recommendations and technical specifications
- Support improve initiatives by delivering system enhancements, configuration changes, and process optimization
- Participate in transform projects related to workforce management, time, attendance, scheduling, and payroll integration
- Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization
- Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively
- Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities
- Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness
- Communicate system changes, release impacts, and operational updates to business users and stakeholders with varying technical knowledge
- Support prioritization of backlog items across run, improve, and transform demand
- Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes




- Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities

Education & Experience

- Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Technology, Human Resources Technology, or related field preferred
- 5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions
- 7+ years of experience preferred in enterprise application support, enhancements, or transformation initiatives
- Experience supporting Workbrain and/or Kronos in a global environment
- Experience in production support, system enhancements, testing, and release management
- Experience working with third-party vendors, implementation partners, and cross-functional business teams
- Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred

Specific Job Experience Or Skills Needed

- Robust functional and operational knowledge of Workbrain and Kronos
- Experience supporting incident management, problem management, and system stabilization activities
- Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization
- Experience gathering and translating business requirements into practical system solutions
- Demonstrated ability to analyze processes, data, and system impacts and recommend improvements
- Understanding of integrations, interfaces, and downstream payroll impacts
- Strong testing capability, including test planning, script creation, execution, and defect management




- Ability to work on run, improve, and transform portfolios simultaneously and prioritize effectively
- Strong communication skills with technical and business partners at all levels
- Ability to work independently and in a collaborative global team environment
- Experience working in a matrixed global organization

Competencies / Behaviors Required For The Role

- Strong problem-solving capability with a proactive and structured approach
- Ability to work effectively in ambiguity and manage multiple priorities
- High learning agility and willingness to adapt to changing business and technology needs
- Process improvement mindset with strong customer and service orientation
- Strong interpersonal skills with tact, diplomacy, and stakeholder management capability
- Ability to define business requirements and collaborate across cross-functional global teams
- Results-oriented with the ability to move work from analysis through implementation and stabilization
- High integrity, sound judgment, and discretion with confidential information
- Ability to influence decisions through clear recommendations and data-based analysis
- High initiative and passion for improving systems, processes, and user experience

Key Skills Summary

Core Systems

- Workbrain
- Kronos
- Workforce management systems
- Time and attendance processes
- Payroll-related integrations

Delivery Scope

- Run support
- Continuous improvement
- Transformation initiatives
- Release upgrades
- Testing and stabilization

Functional Capabilities

- Incident and defect resolution
- Requirement gathering
- Process analysis
- System enhancement delivery
- Release impact assessment
- Regression and user acceptance testing
- Documentation and change communication

Collaboration

- HR and Payroll partnership
- Vendor coordination
- Cross-functional stakeholder management
- Global team collaboration

📌 Workforce Management Specialist (Bengaluru)
🏢 Sourcingxpress
📍 Bengaluru