Company: People Impact

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Enterprise

Company Type: Service

Business Model: B2B

Funding Stage: Bootstrapped

Industry: Information Technology and Services

Salary Range: ₹ 10-25 Lacs PA

Job Responsibilities

- Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability

- Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects

- Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity

- Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience

- Gather, analyze, and translate business requirements into functional recommendations and technical specifications

- Support improve initiatives by delivering system enhancements, configuration changes, and process optimization

- Participate in transform projects related to workforce management, time, attendance, scheduling, and payroll integration

- Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization

- Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively

- Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities

- Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness

- Communicate system changes, release impacts, and operational updates to business users and stakeholders with varying technical knowledge

- Support prioritization of backlog items across run, improve, and transform demand

- Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes





- Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities

Education & Experience

- Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Technology, Human Resources Technology, or related field preferred

- 5 years of relevant experience supporting and delivering complex HR or workforce management technology solutions

- 7 years of experience preferred in enterprise application support, enhancements, or transformation initiatives

- Experience supporting Workbrain and/or Kronos in a global environment

- Experience in production support, system enhancements, testing, and release management

- Experience working with third-party vendors, implementation partners, and cross-functional business teams

- Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred

Specific Job Experience Or Skills Needed

- Strong functional and operational knowledge of Workbrain and Kronos

- Experience supporting incident management, problem management, and system stabilization activities

- Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization

- Experience gathering and translating business requirements into practical system solutions

- Demonstrated ability to analyze processes, data, and system impacts and recommend improvements

- Understanding of integrations, interfaces, and downstream payroll impacts

- Strong testing capability, including test planning, script creation, execution, and defect management





- Ability to work on run, improve, and transform portfolios simultaneously and prioritize effectively

- Strong communication skills with technical and business partners at all levels

- Ability to work independently and in a team-oriented global team environment

- Experience working in a matrixed global organization

Competencies / Behaviors Required For The Role

- Strong problem-solving capability with a proactive and structured approach

- Ability to work effectively in ambiguity and manage multiple priorities

- High learning agility and willingness to adapt to changing business and technology needs

- Process improvement mindset with strong customer and service orientation

- Strong interpersonal skills with tact, diplomacy, and stakeholder management capability

- Ability to define business requirements and collaborate across cross-functional global teams

- Results-oriented with the ability to move work from analysis through implementation and stabilization

- High integrity, sound judgment, and discretion with confidential information

- Ability to influence decisions through clear recommendations and data-based analysis

- High initiative and passion for improving systems, processes, and user experience

Key Skills Summary

Core Systems

- Workbrain

- Kronos

- Workforce management systems

- Time and attendance processes

- Payroll-related integrations

Delivery Scope

- Run support

- Continuous improvement

- Transformation initiatives

- Release upgrades

- Testing and stabilization

Functional Capabilities

- Incident and defect resolution

- Requirement gathering

- Process analysis

- System enhancement delivery

- Release impact assessment

- Regression and user acceptance testing

- Documentation and change communication

Collaboration

- HR and Payroll partnership

- Vendor coordination

- Cross-functional stakeholder management

- Global team collaboration

📌 Workforce Management Specialist (Bengaluru)
🏢 Sourcingxpress
📍 Bengaluru