This role combines Client Discovery + Conversational AI + Prompt Engineering + Voice AI Platforms. The candidate should be able to understand a business requirement, recommend the right approach, and build and optimize the voice-agent experience.

Key Responsibilities

- Conduct client discovery and requirement-gathering sessions to understand business objectives, processes, user journeys and automation opportunities.
- Translate business requirements into Voice AI conversation flows, prompts, business rules and agent behavior.
- Recommend Voice AI best practices, architecture and suitable platforms based on the use case.
- Design and optimize system prompts, guardrails, fallback and escalation logic.
- Build and configure voice agents and handle real-world scenarios such as interruptions, silence, unclear responses and changing user intent.
- Work with platforms such as Vapi, Retell AI, ElevenLabs, Twilio, Telnyx, Vonage or Plivo.
- Work with LLMs such as OpenAI, Claude and Gemini, and STT/TTS platforms such as ElevenLabs and Deepgram.
- Support integrations using APIs, webhooks, JSON, CRM and automation platforms.
- Test agents using real-world and edge-case scenarios, review transcripts/calls and continuously optimize performance.
- Support UAT, client demos and production deployments.
- Work on multilingual voice experiences including English, Hindi, Arabic and French where required.





Required Skills

- Hands-on experience with Prompt Engineering, LLMs and Conversational/Voice AI.
- Experience building or configuring Voice AI agents.
- Solid conversational design and requirement-gathering skills.
- Understanding of STT, TTS, latency, interruptions, call routing and human handoff.
- Basic understanding of APIs, JSON and webhooks.
- Strong analytical, communication and problem-solving skills.
- Ability to work directly with clients and technical teams.

Preferred Experience

Voice AI: Vapi, Retell AI, ElevenLabs Telephony: Twilio, Telnyx, Vonage, Plivo, SIP

LLM: OpenAI, Claude, Gemini

Speech: Deepgram, ElevenLabs, Google/Azure Speech

Integration: Salesforce, HubSpot, Qualtrics, n8n, Make

Candidates do not need experience with every platform. Strong hands-on experience with one Voice AI platform + one telephony platform + one major LLM is preferred.

Ideal Candidate

Someone who can take a requirement from: Discovery → Requirement Gathering → Solution Recommendation → Conversation Design → Prompt Engineering → Voice/Telephony Configuration → Testing → UAT → Production and independently drive the Voice AI workstream.

Hands-on production Voice AI experience is preferred over purely theoretical Prompt Engineering experience.

📌 Voice & Chat AI Prompt Engineer (India)
🏢 Syscort Technologies
📍 India