Job Description

Job Posting Title: Netscope Proxy L3 Location: Noida Shift and Schedule: 5 Days Office (Rotational) Job Description Summary: - Responsible for advanced administration, troubleshooting, monitoring, and optimization of the Netskope Security Cloud platform, including Netskope SWG, CASB, ZTNA/NPA, DLP, RBI, Cloud Firewall and Netskope Client. - The role provides L3 support for complex security incidents and works closely with Network, Security, Endpoint, Cloud and OEM teams. Key Responsibilities: - Provide L3 technical support for complex Netskope incidents and service requests. - Administer and troubleshoot Netskope Security Cloud policies and configurations. - Manage Netskope Client deployment, configuration and troubleshooting. - Configure and troubleshoot Secure Web Gateway (SWG) policies. - Manage CASB controls, cloud application discovery and risk assessment. - Configure and troubleshoot DLP policies, incidents and exceptions. - Work on Netskope Private Access (NPA/ZTNA) and troubleshoot private application connectivity. - Manage steering configurations, including client-based and network-based steering. - Troubleshoot traffic forwarding, SSL inspection, PAC files, certificates and authentication issues. - Investigate security incidents using Netskope logs, alerts and dashboards. - Perform root-cause analysis for recurring incidents and implement permanent fixes. - Integrate Netskope with SIEM, IdP/SSO, Active Directory/Entra ID and endpoint security platforms. - Troubleshoot authentication issues involving SAML, MFA and identity providers. - Monitor platform health, performance and policy compliance. - Perform change implementation, testing and rollback activities following ITIL/change-management processes. - Support Netskope upgrades,



new feature implementation and policy migrations. - Coordinate with Netskope TAC/OEM for critical or product-level issues. - Prepare RCA, incident reports, operational documentation and knowledge articles. - Participate in security audits, compliance reviews and vulnerability remediation. - Mentor L1/L2 engineers and provide technical guidance. L3 Troubleshooting Areas: - N etskope Client – installation, steering, connectivity and logs - SWG – web access, policy enforcement and SSL inspection - CASB – cloud applications, sanctioned/unsanctioned applications - DLP – policies, profiles, incidents and false positives - NPA/ZTNA – private applications, publishers and connectivity - Authentication – SAML, SSO, MFA and IdP - Networking – TCP/IP, DNS, HTTP/HTTPS, proxy and routing - SSL – certificate chain, inspection and TLS issues - SIEM – log forwarding, correlation and incident investigation - Endpoint – Windows troubleshooting and Netskope Client conflicts - Automation – API/PowerShell scripting preferred Required Technical and Skilled Experience: - Strong hands-on experience with Netskope. - SWG, CASB and DLP. - Netskope Client and steering configuration. - NPA/ZTNA. - Networking fundamentals: TCP/IP, DNS, HTTP/HTTPS and Proxy. - SSL/TLS and certificate troubleshooting. - SSO/SAML/Identity concepts. - Windows/Endpoint troubleshooting. - SIEM and security monitoring. - Incident, problem and change management. - Strong RCA and troubleshooting skills. - Excellent communication and stakeholder-management skills. Preferred Certifications: - Netskope Certified Cloud Security Integrator / Administrator or relevant Netskope certification. - Security+ / CISSP / CISM. - CCNA/CCNP. - Microsoft security/identity certifications.

📌 Netscope Proxy Lead (Noida)
🏢 Kyndryl
📍 Noida