Job DescriptionCustomer Success Specialist
NAbout the Role
nThe role encompasses responsibilities as both a Product Specialist and an Onboarding Specialist, focusing on customer education, product adoption, and providing technical support.
NResponsibilities
n
- N
- Product specialistn
- Know-how about the Exxat application and providing the knowledge of using the Exxat application to the fullest. N
- Knowledge of the domains served by Exxat. N
- Participate in UAT activities for product feedback. N
- Onboarding specialist N
- As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of the products and services of Exxat. N
- Ability to learn and adapt quickly to current products or updates to existing products. N
- Document the onboardingsteps for future reference. N
- Understand customer requirements, document them, coordinate with other onboarding teams and support teams, and track them until completion. N




- Provide regular updatesto the customer success manager and Ops lead(s). N

nQualifications
n
- N
- Minimum 3 to 5 years ofoverall work experience in Customer service/support, sales, and product training. N

nRequired Skills
N
- n
- Strong communication skills and English proficiency (email writing, Listening, phone conversations, and mannerisms). N
- Ability to work with international clients (U.S). N
- Customer-oriented and able to adapt/respond efficiently and professionally to different types of stakeholders. N
- Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting. N
- Collaborate effectivelywith team members, technical teams, and leadership. N
- Demonstrable ICT skills, including current Microsoft Office applications. N
- Ability to multitask, prioritize, and manage time effectively. N
- A go-getter and a solution seeker. N

📌 Customer Success Specialist (Mandvi)
🏢 Exxat
📍 Mandvi