Job Description

Company Overview

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Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites!

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Hiring: Customer Success Executive | 4–15 Years Experience

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Hiring: Customer Success Executive | 4–15 Years Experience

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Are you passionate about building strong customer relationships, driving product adoption, and ensuring customer success? We are looking for an experienced Customer Success Executive to join our growing team.

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Position: Customer Success Executive

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Experience: 4–15 Years

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Department: Business Operations

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Location: Durgapur/Jaipur/Madurai/Bangalore

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Employment Type: Full-Time

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Key Responsibilities

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- Manage customer onboarding and implementation activities.
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- Understand customer business requirements and workflows.
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- Drive successful CMMS & IoT implementations.
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- Conduct admin and end-user training sessions.
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- Monitor customer adoption, engagement, and platform utilization.
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- Identify low-adoption areas and develop strategies to increase usage.
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- Build and maintain strong relationships with key customer stakeholders.
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- Conduct regular business review meetings and customer health checks.
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- Handle customer escalations and manage critical accounts.
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- Support customer renewals and retention initiatives.
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- Identify upselling and cross-selling opportunities.
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- Collect customer feedback and collaborate with product and technical teams for improvements.
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- Prepare customer reports, MIS, and customer dossiers.
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Required Skills

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- Robust understanding of SaaS products and customer success methodologies.
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- Customer retention and account management expertise.
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- Excellent communication and stakeholder management skills.
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- Experience in CMMS & IoT implementation projects.
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- Data migration and application support experience.
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- Strong analytical and reporting skills.
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- Ability to conduct customer training and business reviews.
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- Experience in upselling, cross-selling, and customer growth initiatives.
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Preferred Qualifications

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- Experience with CRM and Customer Success platforms.
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- Understanding of customer lifecycle management and success metrics.
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- Technical background or familiarity with software development processes.
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What You'll Bring

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- Strong customer-centric mindset
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- Excellent relationship-building skills
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- Problem-solving and escalation management abilities
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- Ability to work cross-functionally with product and technical teams
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- Passion for driving customer success and business growth
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If you're ready to make a significant impact by helping customers achieve their business goals, we'd love to hear from you.

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Apply now or share your profile at [email protected]

📌 Customer Success Executive (Bengaluru Urban)
🏢 Pinnacle
📍 Bengaluru Urban