Job Description

Director – Medical Information & Medical Affairs

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Location: Pune, India

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Employment Type: Full-Time | Direct Hire

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Work Arrangement: Primarily Office-Based (Hybrid Flexibility)

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About the Role

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We are seeking an experienced Director – Medical Information to lead and oversee Medical Information Contact Center (MICC) operations in India. This is a leadership opportunity for a Medical Information professional with strong client management, people leadership, and pharmaceutical industry experience.

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The position will manage multiple clients, projects, Associate Directors, and Project Managers while ensuring high-quality service delivery, operational excellence, and collaboration with global teams.

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Key Responsibilities

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- Lead and manage Medical Information Contact Center operations and service delivery.

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- Manage, mentor, coach, and develop direct reports, including Associate Directors, Project Managers, and Medical Information teams.

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- Oversee multiple client accounts, projects, KPIs, SLAs, and operational deliverables.

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- Serve as a senior point of contact for clients and global stakeholders across India, the US, and Europe.

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- Drive process improvements, quality management, workforce productivity, and operational efficiency.

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- Support client implementation, ongoing account management, audits, and service reviews.

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- Collaborate with cross-functional and global teams to streamline processes and identify digital and automation opportunities.

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- Oversee training, talent development, recruitment, and career progression within the MICC function.

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- Ensure compliance with Medical Information processes, adverse event reporting, product complaint handling, and applicable regulatory requirements.

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- Support Statement of Work (SOW), invoicing,



and client-related business management activities.

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Requirements

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- Advanced healthcare degree such as MPharm, BPharm, PharmD, MBBS, MD, PhD, or equivalent.

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- 8+ years of experience in Medical Information and/or pharmaceutical industry operations, preferably with Medical Information Contact Center experience.

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- Strong people management and leadership skills with experience managing large or multi-level teams.

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- Proven client-facing and stakeholder management experience.

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- Strong understanding of Medical Information industry best practices and US regulatory requirements related to medical information, adverse events, product complaints, and data privacy.

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- Excellent project management, strategic thinking, communication, and problem-solving skills.

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- Experience working in a global, matrixed environment with teams across different regions.

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- Ability to work flexible schedule to support India, US, and Europe business operations.

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- Willingness to travel approximately 10–15% and meet India-based clients in person.

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Preferred: Experience in workforce management, process improvement, digital initiatives, and Medical Information Contact Center leadership.

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Note: A Pharmacist license is preferred, but an active license is not mandatory for this position.

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Ideal Candidate Profile

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We are looking for a respected Medical Information leader who is client-focused, collaborative, adaptable, and capable of managing complex global operations. Experience with Medical Information service providers or pharmaceutical organizations supporting MICC operations will be highly valuable.

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Apply Now

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Interested candidates with strong Medical Information leadership and pharmaceutical industry experience are encouraged to apply. The position is expected to be filled at the earliest.

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📌 Director - Medical Information & Medical Affairs (Pune)
🏢 Employvision
📍 Pune