As a Customer Experience Executive youll ensure customers have a smooth and positive journey with our products and services. Youll interact with customers resolve queries provide tailored solutions and help them get the most out of our offerings.
What you will do:
- Provide high-quality support across calls chats and emails following SOPs
- Understand customer needs and guide them on product features and solutions
- Troubleshoot issues analyze problems and report product gaps
- Maintain and update internal knowledge bases with key insights
- Share customer feedback and collaborate with Product Sales and Marketing teams
- Inform customers about new features and enhancements
- Ensure complete resolution by following up on customer concerns
What you will need:
- 02 years of experience in customer support (freshers with strong communication can apply)
- Strong communication skills in English and Hindi
- Ability to handle calls chats and emails efficiently
- Customer-first mindset with strong problem-solving skills
- Familiarity with help desk tools or CRM systems is a plus
- Ability to multitask and adapt in a fast-paced environment
Life at slice:
Life so good youd think were kidding:
- Competitive salaries. Period.
- An extensive medical insurance that looks out for our employees & their dependents. Well love you and take care of you our promise.
- Flexible working hours. Just dont call us at 3AM we like our sleep schedule.
- Tailored vacation & leave policies so that you enjoy every important moment in your life.
- A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
- Learning and upskilling opportunities. Seriously not kidding.
- Good food games and a cool office to make you feel like home. An environment so good youll forget the term colleagues cant be your friends.
We believe in equality.
Period.
At slice we are committed to building a diverse and talented workforce. We never discriminate on the basis of race sex religion colour national origin gender gender identity sexual orientation age marital status veteran status medical condition disability or any other class or characteristic protected by the applicable law.
We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment.
Come join our crew!
slice
A new bank for a current India
slices purpose is to make the world better at using money and time with a major focus on building the best consumer experience for your money. Weve all felt how slow confusing and complicated banking can be. So were reimagining it. Were building every product from scratch to be fast transparent and feel good because we believe that the best products transcend demographics like how great music touches most of us.
Our cornerstone products and services: slice savings account slice UPI credit card slice UPI and slice business are designed to be simple rewarding and completely in your control. At slice youll get to build things youd use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
Were backed by some of the worlds leading investors including Tiger Global Insight Partners Advent International Blume Ventures and Gunosy Capital.
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