Are you ready to light up the world with your work and spark a brighter future through electricity

Join the Ensto family as our new Order Handling Specialist and help us make life better with electricitysustainably.

Ensto is an international growth-oriented family business and technology company creating smart reliable solutions for electricity distribution networks. For more than 65 years our long-term and human-centric approach in-house R&D; manufacturing and laboratories have enabled us to serve customers with creative long-lifecycle solutions for overhead lines underground networks network automation and smart grid technology.

Job Objective

Deliver a responsive and reliable customer experience by managing the end-to-end order lifecycle providing accurate updates resolving order-related issues and coordinating with internal and external stakeholders.

Key Responsibilities

Enter validate confirm monitor and update customer orders in the ERP system.

Provide timely and accurate updates on order status pricing availability delivery schedules and modifications.

Respond promptly to customer enquiries and resolve order-related issues professionally.

Record coordinate and follow up customer claims and service cases in the CRM system through closure.

Collaborate with Customer Care Sales Production Warehouse Sourcing suppliers and subcontractors to support on-time delivery.

Manage complex orders in coordination with the Customer Care Specialist or Team Leader.

Register direct deliveries verify invoice details and ensure complete and accurate documentation.

Calculate and maintain transfer prices and customer master data.

Purchase trading items monitor supplier confirmations and follow up on delivery or data deviations.

Complete market-specific responsibilities and comply with applicable regional processes and regulations.

Identify recurring order-handling issues and contribute to continuous process improvement.

Qualifications and Experience





Bachelors degree in Business Supply Chain Commerce or a related field.

14 years of experience in order handling order processing customer service customer care sales operations supply chain coordination or a related role.

Hands-on experience with ERP-based order management; knowledge of IFS or a comparable ERP system is preferred.

Experience with CRM systems and Microsoft 365 tools including Excel Outlook Teams and SharePoint.

Experience in customer-facing roles involving invoicing direct deliveries order processing and master data.

Working knowledge of relevant Indian taxation terms and their application in invoicing and order processing.

Proficiency in written and spoken English; French Spanish or German language skills are an advantage.

Skills and Competencies

Customer focus and responsive communication

Order management and order-to-cash understanding

Accuracy attention to detail and strong follow-through

Time management and the ability to manage multiple priorities

Commercial awareness and practical problem-solving

Teamwork adaptability and cross-functional collaboration

Product knowledge consultative selling awareness and learning agility

What We Offer

An open supportive and caring work environment

Empowerment and ownership

Learning career growth and global exposure

A culture of celebration recognition curiosity and openness

Our Culture: Feel Connected

At Ensto we build strong connectionswith our work with one another with our customers and with the environment. Our international community combines the enthusiasm and encouragement of a family-owned business with the ambition of a technology leader. We welcome diverse perspectives and give people room to grow invent and contribute to a more sustainable future.

Ready to make the best connections
If you enjoy creating excellent customer experiences coordinating complex order flows and working with diverse teams we would be pleased to hear from you. Even if you do not meet every preferred qualification we encourage you to apply if you bring customer focus ownership and a strong desire to learn.

📌 Order Handling Specialist (Gurugram)
🏢 Ensto
📍 Gurugram