Total Experience Expected: 00-01 years

- Provide L1 technical support to international users via phone email and chat.
- Troubleshoot issues related to Windows/OS MS Office hardware printers networks VPN and Active Directory .
- Log categorize prioritize and track incidents using ServiceNow while meeting SLAs.
- Resolve issues using standard procedures and escalate complex issues to L2/L3 teams .
- Coordinate with technical teams and follow incidents through to resolution.
- Follow ITIL processes security guidelines and support procedures .
- Maintain accurate ticket documentation and provide clear user guidance.
- Handle multiple tickets effectively in a fast-paced customer-focused environment .

Mandatory Skills

- Experience in L1 Service Desk / Help Desk Support .




- Strong knowledge of OS MS Office Active Directory VPN ServiceNow hardware and networking .
- Excellent verbal and written communication .
- Strong troubleshooting and problem-solving skills.
- Experience supporting international clients .

Additional Information (Travel & Shift etc.)

- Willing to work from the office premises.
- Flexible & Open to work in 24*7 environment.

Qualifications :

Any Stream Graduate

Additional Information :

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Work from home :

No

Employment Type :

Full-time

📌 Service Desk Junior Engineer-Service Support (Noida)
🏢 Sopra Steria
📍 Noida