We are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage .Key Responsibilities:Own and manage the end-to-end customer lifecycle for enterprise and mid-market accountsDrive customer onboarding, adoption, and value realization through structured engagement plansConduct Executive Business Reviews (EBRs) and align product capabilities with customer business goalsBuild and maintain strong relationships with key stakeholders, including C-level executivesMonitor customer health metrics , identify risks, and proactively mitigate churnLead renewal planning and forecasting , ensuring high retention ratesIdentify and drive upsell and cross-sell opportunities to support revenue growthCollaborate with Sales, Product, Support, and Skilled Services teams for seamless customer experienceAct as the voice of the customer , providing feedback to influence product enhancementsDrive customer satisfaction initiatives ,



including NPS and feedback programsRequired Skills & Qualifications:5–10 years of experience in Customer Success / Account Management / SaaS rolesStrong experience in managing enterprise accounts and ARR portfoliosProven ability in customer retention, expansion, and relationship managementExperience in conducting EBRs and strategic account planningFamiliarity with tools like Salesforce, HubSpot, Planhat, or similar CRM platformsStrong analytical skills with ability to interpret customer data and insightsExcellent communication and stakeholder management skillsPreferred Qualifications:Experience working with iPaaS, Integration Platforms, or SaaS productsExposure to Supply Chain / Logistics / EDI / B2B Integration domainExperience handling global customers and cross-functional teamsKey Competencies:Customer-centric mindsetStrategic thinking and problem-solvingStrong negotiation and influencing skillsAbility to manage multiple accounts and prioritiesPlease write to [email protected] to get connected!

📌 Senior Strategic Customer Success Manager - Enterprise Software Integration Platform (Vasanth Nagar)
🏢 CareerXperts Consulting
📍 Vasanth Nagar