Job Type: Full time

Project Role : Technology Support EngineerProject Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.Must have skills : Unified Communication and Collaboration OperationsGood to have skills : NAMinimum 5 year(s) of experience is requiredEducational Qualification : 15 years full time educationJob SummaryWe are looking for a Cisco Voice Engineer with 5+ years of experience in Unified Communications and Collaboration (UCC) technologies. The candidate will be responsible for administration, support, troubleshooting, and maintenance of Cisco UC platforms including CUCM, Unity Connection, CUBE, SIP infrastructure, and related voice services. The role requires hands-on experience in incident management, voice routing, call flow analysis, and collaboration with network and infrastructure teams.Key ResponsibilitiesAdminister and support Cisco Unified Communications Manager (CUCM) environments.Perform Moves, Adds, Changes, and Deletes (MACD) activities for users and devices.Configure and troubleshoot IP Phones, Device Pools, CSS, Partitions, Route Patterns, Route Lists,



and SIP Trunks.Support Cisco Unity Connection for voicemail administration and troubleshooting.Monitor and troubleshoot call routing issues using CDR, RTMT, DNA, and trace analysis.Manage SIP gateways, CUBE, and PSTN connectivity.Support Cisco Jabber/Webex App user provisioning and troubleshooting.Perform incident, problem, and change management activities following ITIL processes.Coordinate with carriers, vendors, and internal teams to resolve voice-related issues.Assist in CUCM upgrades, patching, migrations, and system health checks.Maintain technical documentation, SOPs, and knowledge base articles.Participate in on-call support and major incident management activities.Required Technical SkillsCisco Unified Communications Manager (CUCM)Cisco Unity ConnectionCisco CUBECisco Jabber / Webex AppSIP, H.323, RTP, SRTP protocolsRoute Patterns, CSS, Partitions, Translation PatternsSIP Trunks and Voice GatewaysRTMT, CDR Analysis, DNABasic understanding of SBCs and PSTN integrationsTroubleshooting voice quality and call routing issuesThe above skills align strongly with CUCM administration, CUBE, SIP routing, Unity Connection, CDR and RTMT troubleshooting referenced in internal voice engineer requirements and candidate profiles.Preferred SkillsMicrosoft Teams Calling / Direct RoutingAudiocodes or Oracle SBCCisco IM & PresenceCisco ExpresswayCisco UCCX / Contact Center basicsWebex CallingWireshark packet analysis

📌 Technology Support Engineer (Pune)
🏢 Accenture
📍 Pune