Job DescriptionKey Responsibilities:/n/n- Enter sales orders accurately and promptly in SAP and ensure timely order confirmation to customers./n- Manage customer orders, complaints, returns, and service requests including quality documents and other customer-specific requirements./n- Review order management activities in SAP/ERP and coordinate deliveries in line with customer due dates and lead time requirements./n- Create, update, and maintain customer master data in SAP./n- Proactively communicate order status, delivery updates, shortages, and delays to the sales team and customers through email or calls as required./n- Coordinate with internal teams such as Sales, SCM, Purchase, Warehouse, Quality,



and Finance to ensure timely execution of customer orders./n- Prepare bi-weekly open order reports and review them with the sales team and customers to align deliveries with customer schedules./n- Escalate critical issues to the Team Lead, Manager, or Head of Department when guidance or intervention is required./n- Visit customers periodically to understand sales processes, customer requirements, and improvement areas for better service support./n- Proactively schedule and participate in meetings with sales teams to improve order execution and customer complaint handling./n/nKey Skills and Competencies:/n/n- Understanding of internal processes including Order-to-Cash and Procure-to-Pay cycles./n- Team collaboration and cross-functional coordination./n- Basic knowledge of SCM processes./n- Working knowledge of ERP/SAP./n- Basic Excel skills./n/n6)Time management and adherence to deadlines./n7) Transparent written and verbal communication.

📌 Customer Service - Team Leader - General Machinery (Pune)
🏢 Infosys BPM
📍 Pune