SSA Implementation: A Structured Settlement is a unique financial arrangement, involving periodic and lump sum payments, that a claimant accepts to resolve a personal injury tort claim or to settle a statutory payment obligation. Associate will be responsible for reviewing all the customer documents along with the chosen quote and building the contract in the system.

Job Responsibilities

- Review all the customer documents, including the quote document, and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.
- Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
- Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs via email
- Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of the transaction complies with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.
- Performs other related duties as assigned or required by business need.
- Manage additional responsibilities assigned by Stateside teams, including handling escalations, fulfilling urgent or ad‑hoc reporting requirements, and performing enhanced validation checks.
- Maintain proper documentation and version control for all reports
- Assist in improving reporting accuracy and efficiency by following standard operating procedures (SOPs).
- Perform any other essential duties as assigned from time to time by the Supervisor to support operational continuity.
- Ensure that receipts are processed within SLAs and Internal standards




- Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results.
- Ensure that the quality of the transaction complies with predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction.
- Ensure adherence to established attendance schedules.
- Interpret correspondence to identify customer needs and expectations.
- Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results.
- Assist others with work to assure attainment of department objectives.
- Work as a team member to meet the company’s objectives while demonstrating core values and meeting key measures.
- Comply with regulatory requirements in prioritizing and completing work assignments.
- Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
- Analyze and research all discrepancies.
- Investigate and resolve outstanding items.
- Perform mid-month, month-end, and quarter-end activities as per documented desktop procedures.
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of the transaction complies with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.

Required Skills (Communication/ Technical/ Domain)

- Computer navigation skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Knowledge of Insurance principles in relation to the US Insurance industry is preferred




- Knowledge about US Culture is preferred
- Strong command of MS Excel (VLOOKUP, Pivot Tables, Formatting) word, and
- Should be able to read, interpret business documents.
- Analytical and interpersonal skills and data validation skills
- Escalate issues if required.
- Data gathering ability/ Eye for detail.
- Teamwork/ Managing Self / Adaptability
- Ability to work successfully in a production-driven environment.
- Adaptability to change.
- Self-Motivated, Self-disciplined and result-oriented
- Ability to find creative and innovative solutions to business problems
- Ability to manage urgent and escalated requests effectively
- Comfortable working with multiple reporting tools and applications
- Ability to prioritize, multitask and navigate multiple computer software programs simultaneously.
- Analyze, validate, and identify discrepancies in claims and process transactions as per procedures.
- Must have an attention to detail approach while working on the transactions.
- Excellent communication skills required to interact with multiple departments at stateside and MGCC, basis requirement. Strong understanding and comprehension of the English language.
- Should have robust email comprehension skills & ability to provide resolutions on customer queries & Escalation.
- Ability to work on routine/standardized transactions.
- Knowledge about the US Life Insurance industry (Life insurance administration)
- Extract and generate reports in various formats from multiple internal applications, ensuring accuracy and timely delivery.
- Validate all reports by reconciling data against source systems and previously generated files to identify discrepancies or deviations.
- Analyze variances in report data and take corrective action by coordinating with relevant stakeholders when required

📌 Sr. Insurance Associate (Jaipur)
🏢 MetLife
📍 Jaipur