About the RoleWe are hiring Language Experts / Lexical Transcribers to support a voice bot annotation project involving real customer speech. The role requires accurate transcription and audio segmentation in accordance with detailed client annotation guidelines. The project will begin with a calibration team and progressively scale across additional Indian languages.Languages : Hindi, Tamil, Telugu, Malayalam, and Kannada.Qualification : Finance graduates with prior transcription experience and a typing speed of more than 50 words per minute.Location : Pune, Maharashtra.Mode of Work : Onsite.Key Responsibilities- Transcribe customer-side voice bot call recordings accurately in the assigned target language.- Segment only the primary customer speech and follow the prescribed segmentation rules, including minimum segment duration and non-overlapping segments.- Produce lexical transcription without punctuation or special symbols and use the appropriate target-language script.- Write numbers, dates, digits, abbreviations, and English loan words in the required lexical format while maintaining consistent spelling.- Apply contextual correction only when the intended word is unambiguous from the sentence context;
otherwise preserve whatis actually spoken or use the prescribed unintelligibility handling.- Identify and appropriately handle distorted, unintelligible, IVR, non-target-language, background-speech,



and overlapping-audio cases as defined in the guidelines.- Use the tag only for genuinely unintelligible content and follow project quality limits.- Incorporate calibration and QA feedback promptly and maintain agreed quality and turnaround expectations.- Escalate unclear or exceptional cases through the defined operations process rather than making unsupported assumptions.Required Qualifications- Graduate in Finance- High proficiency in at least one of the required project languages, with strong command of the language's standard written form and script.- Prior transcription experience is required;
experience with audio annotation, speech data, voice bot data, or linguistic annotation is preferred.- Typing speed of above 50 words per minute (WPM).- Strong listening ability and attention to detail, especially with real-world call audio containing noise, accents, pauses, or audio artifacts.- Ability to consistently follow detailed annotation guidelines and apply the same spelling and formatting conventions across batches.- Comfort working against productivity, quality, and turnaround-time expectations in a structured production environment.Preferred Skills- Experience with lexical transcription, speech-to-text validation, linguistic data labeling, or conversational AI datasets.- Familiarity with financial-services terminology or customer-service call recordings.- Experience identifying audio quality issues, overlapping speech, IVR leakage, and non-target-language segments.- Robust ability to distinguish intelligible speech from genuinely unintelligible content.What Success Looks Like- High-quality, consistent transcripts that follow the client's lexical transcription guidelines.- Accurate customer-only segmentation with minimal avoidable clipping or inclusion of non-target speech.- Timely completion of assigned volumes and prompt incorporation of review feedback during calibration and production.- Careful use of exceptions such as, dropped/rejected audio, and non-target-language handling.- Reviewing guidelines, Query resolutions, Consulting references while actively working on tasks.

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