Job Description

Hi, We have an urgent job opportunity for a Customer Support Executive - Voice Process position. Job Title: Customer Support Executive - Voice Process Location: Noida, Sector 62 Joining: Immediate Joiners Only About Risebird - Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities. - Platform for talented people to monetize their idle hours in interviewing - Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years - VC funded startup - More details on https://risebird.io/ Key Responsibilities - Handle inbound and outbound voice calls professionally. - Address customer queries, concerns, and service requests effectively.



- Provide accurate information and resolve issues within defined TAT. - Manage client escalation handling and ensure timely resolution. - Perform client retention - related activities to improve customer satisfaction. - Provide operational support to ensure smooth daily operations. - Escalate complex issues to relevant internal teams. - Adhere to company policies, quality sandards, and process guidelines. - Collaborate with team members to achieve service-level targets. Required Skills - 1- 4 years of experience in Customer Support . - Excellent spoken English communication skills. - Strong customer-handling and problem-solving abilities. - Ability to work in a fast-paced setting. - Basic computer skills and CRM knowledge.

📌 Customer Support Executive (Noida)
🏢 Risebird
📍 Noida