We are looking for energetic and customer-focused L1 Analysts to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great chance to kick-start or grow your career.
What You'll Do:
Handle customer queries via calls, emails, and tickets
Perform initial troubleshooting & issue resolution
Log and manage incidents using ticketing tools (ServiceNow preferred)
Ensure timely updates, follow-ups, and proper documentation
Escalate complex issues to higher support levels
Deliver high customer satisfaction
What We're Looking For:
Graduate (any stream)
Solid communication skills
Basic IT troubleshooting knowledge
Willingness to work in rotational shifts
Key Responsibilities
Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
Meet The Defined Quality Scores And Process Improvement
The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
null
Other Requirements
null
📌 Process Associate Voice Nagpur
🏢 HCL Technologies
📍 Nagpur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.