Job Description:
Answering Inquiries: Respond to phone calls, emails, live chats, and face-to-face questions about products or services.
Resolving Complaints: Handle unhappy customers, fix issues, and offer fair solutions or refunds.
Processing Requests: Manage current orders, returns, exchanges, and account updates.
Recording Data: Document customer chats, issues, and final results in the company database.
Guiding Users: Direct customers to helpful online resources or self-service tools.
📌 Customer Service Officer Mf Nashik
🏢 equitas small finance bank
📍 Nashik
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