Job Responsibilities
Handle escalation received from Chairman's Office, Regulatory bodies, Internal Employees, Social Media
Rapid track the complaint and follow up with respective stakeholders for resolution
Ensure customers are informed during the entire cycle from receipt of the complaint to closure
Ensure all the regulatory complaints are downloaded, actioned, and uploaded post proper validation
Ensure all the escalations are handled within the SLA
Conduct RCA/RCF on case to case basis
Ensure own product, system, process and policy knowledge is up to date
Provide feedback on issues that are driving customer dissatisfaction and propose suitable solutions.
Education Requirement
Minimum: B.Sc. / B. Tech. / B.E.
or diploma
Experience Requirement
3 to 5 years
Skills & Competencies
Valuable written and oral communication skills
Knowledge on basics of information analytics
Valuable hands-on knowledge in Microsoft Word & Excel
Internal and external customer service orientation
Interpersonal and relationship building skills
Experience in handling escalation
Fluency in languages (English & Hindi mandatory)
Expertise in Customer experience / Customer service.
Please update your profile and upload resume to apply