JD : mCan Operations /n Reports to: GM - Enterprise Application Team /n Location: Bangalore – MIT Office /n Employment Type: Full-time- (Immediate Joiners) /n The ideal candidate is a problem-solver who can switch seamlessly between high-level strategic planning and day-to-day tactical execution. Candidate will analyse current systems to identify bottlenecks, implement process improvements, and foster a culture of operational excellence. /n Key Responsibilities /n 1.

Operational

Leadership & Strategy /n /n
Oversee day-to-day business operations to ensure seamless execution of workflows and delivery.

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Translate the company's strategic goals into actionable operational plans with clear KPIs.

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Collaborate with senior leadership to make decisions regarding operational activity and strategic goals.

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Identify opportunities to scale operations and implement new technologies or systems to support growth.

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Process

Improvement & Efficiency /n /n
Analyze current operational processes and performance metrics to identify inefficiencies.

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Design and implement policies, procedures, and best practices (SOPs) to improve quality, productivity, and efficiency.

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Lead change management initiatives to ensure smooth adoption of new processes across departments.





/n /n 3. Team Management & Development /n /n
Lead, mentor, and motivate a high-performing operations team

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Conduct performance reviews, set individual goals, and provide coaching to support professional development.

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Foster a team-oriented and inclusive work setting that encourages cross-departmental communication.

/n /n Requirements /n /n
Experience: 5 to 7 Years proven experience in an operations management.

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Industry Knowledge: Experience in the Telecom domain

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Technical Proficiency: Strong knowledge of operational software and tools ERP systems Project Management tools like Jira, Jenkins, ELK stack, SQL server, remedy and Advanced Excel

/n /n Key Skills & Competencies: /n /n
Strategic Thinking: Ability to see the "big picture" while managing the details.

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Data-Driven Decision Making: Proficiency in analysing data/metrics to drive improvements.

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Leadership: Strong interpersonal skills with the ability to influence and motivate teams.

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Communication: Excellent verbal and written communication skills for reporting to stakeholders.

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Adaptability: Ability to thrive in a fast-paced, changing setting.

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📌 Application Support Engineer Bengaluru
🏢 MOBILY INFOTECH
📍 Bengaluru