Job Description

Customer Support Executive!

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Location: Noida, Sector 65 (Work from Office)

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Full-time: Upto 3LPA( Based on the interview round)

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Experience: Freshers / 0–1 year

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Immediate Joiners Preferred

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About Ishkaara

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Ishkaara is one of India's fastest-growing accessories brands — bold, trend-driven, and loved by Gen Z & Millennials. From statement jewellery to everyday pieces, our collections are designed to make an impression. As we continue to grow rapidly across digital platforms, we're looking for a dedicated Customer Support Executive to ensure a smooth and positive experience for our customers.

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About the Role

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We are looking for a friendly, responsible, and customer-focused Customer Support Executive who can handle customer queries efficiently and maintain a positive brand experience. You will be the first point of contact for customers and help resolve their concerns related to orders, products, and services.

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Key Responsibilities

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- Handle customer queries via calls, WhatsApp, social media, and email.
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- Assist customers with order status, product details, returns, exchanges, and refunds.
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- Resolve customer complaints in a qualified and timely manner.
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- Coordinate with the operations and warehouse teams for order-related issues.
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- Maintain records of customer interactions and follow up when required.
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- Ensure a positive and helpful experience for every customer interaction.
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Required Skills & Qualifications

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- Good communication skills in Hindi & English.
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- Basic knowledge of customer handling and problem-solving.
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- Ability to remain calm and polite while handling customer concerns.
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- Basic computer skills and familiarity with WhatsApp, email, and Excel.
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- Responsible, patient, and customer-oriented mindset.
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- Ability to work from office and manage daily support tasks.
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How to Apply

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Send your CV to [email protected]: Customer Support Executive – Your Name

📌 Customer Support Executive (Noida)
🏢 Ishkaara
📍 Noida