We' re Hiring || Operations Team Lead

- Location: Mohali
- Process: Domestic E Commerce Process

Key Responsibilities:

- Lead and motivate the BPO team handling domestic e-commerce operations.
- Monitor and achieve KPI targets related to quality, productivity, and customer satisfaction.
- Ensure adherence to process guidelines and company policies.
- Conduct regular team meetings, training sessions, and performance reviews.
- Manage escalations and ensure timely resolution of issues.
- Coordinate with other departments to streamline operations.
- Maintain high levels of team engagement and motivation.
- Support in process improvements and implementation of best practices.
- Oversee travel coordination and related customer inquiries as part of the process.

Required Skills & Experience:





- Proven experience as a Team Leader in BP
- Strong understanding of KPI metrics and performance management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to handle escalations and complex customer issues.
- Prior experience with travel-related processes is a plus.
- Proficiency in MS Office and BPO tools.
- Ability to work in a quick-paced, target-driven environment.

Mandatory:

- Minimum 5 years of work experience Should have worked in contact center background
- Minimum 2 years’ experience as a Team leader preferred
- Graduation Mandatory
- Fluent in Gujarati Language

📌 Operations Team Lead (India)
🏢 TP
📍 India