We are looking for a technically skilled and customer-focused Sales & Service Engineer who can independently handle repair, installation, demonstration and servicing of OT Tables & OT Lights, while also contributing to AMC, CMC and service revenue generation.
KEY RESPONSIBILITIES
• Repair, troubleshoot and service OT Tables & OT Lights at customer locations.
Handle installation, commissioning and product demonstrations.
Attend customer complaints and ensure timely resolution.
Identify defective parts and recommend repair/replacement.
Prepare Service Reports, Installation Reports & Quality Certificate Reports.
Prepare and maintain AMC/CMC documents, quotations and service records.
Regularly update customer/service activities in CRM.
Identify and generate opportunities for AMC, CMC, paid services and spare parts.
Maintain proper records of spare parts, tools and service equipment.
Coordinate with the Service Head, Sales Team and Factory/Technical Team.
Maintain robust customer relationships and ensure customer satisfaction.
REQUIRED SKILLS
• Hands-on experience in repairing OT Tables & OT Lights.
Positive knowledge of electrical, mechanical and basic electronic systems.
Solid troubleshooting and problem-solving ability.
Excellent communication and customer-handling skills.
Good documentation and reporting skills.
Proficiency in MS Excel, MS Word & CRM software.
Willingness to travel extensively across North India.
Ability to work independently at customer sites.
Strong commercial approach with ability to generate service revenue.
ELIGIBILITY
• Diploma / Graduate in Electrical, Electronics, Mechanical or Biomedical
Engineering.
• 2 - 5 years of relevant experience, preferably in medical equipment servicing.
• Prior experience with OT Tables / OT Lights will be strongly preferred.
Must be willing to undertake frequent field travel.
Valid driving licence preferred.
The ideal candidate should not only be a good service engineer, but also have the ability to identify customer requirements and convert service role & responsibilities .
📌 Biomedical Service Engineer Gurugram
🏢 Hospedia Medicare
📍 Gurugram
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