Key Responsibilities
Understand Product top VPS issues in field / Generate PPFR / Demonstrate / Prove to Back endteam - Monitor the effectiveness of the Product Actions through MIS (Data Analysis)
Validate QIB adequacy & Communicate to field - Drive implementation of specific product actions in field for VPS Improvement
Review / Coach / Drive adherence of Check points in Focus Area for VPS improvement as per reviewschedule / Frequent interaction with Area team on VPS
M1/M3 Solutions effective implementation and validation of Kaizen and technical summit solutions
Monthly Dealer Visits to field to understand Product Issues - Training of WMs and Technicians for VPS Improvement - Provide support to field and Service Support team for resolving critical product technical Problems(Guiding / Sending Modified Parts / App development, Audits) / Closure of Threads in Forum
Develop Automated reports through IT Projects
Development of Technical Charts and Videos on critical topics
Circulate weekly customer complaint reports and escalate issues to QAD on an on-going and regularbasis, ensuring closure within stipulated time.
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📌 Associate Lead Tech Services Epd Hosur
🏢 TVS Motor
📍 Hosur
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