Responsibilities
Receive and assist customer walk-ins at the branch for gold loan inquiries and applications
Conduct gold purity assessment and assaying using fire assay, karat meter, and acid testing methods
Evaluate gold ornaments for weight, purity, and applicable loan-to-value (LTV) as per RBI guidelines
Process loan applications routed to the branch by Loan Managers (LMs), ensuring end-to-end documentation and disbursement
Verify customer KYC documents and maintain compliance with internal and regulatory norms
Coordinate with LMs and branch operations for smooth loan processing and turnaround
Ensure accurate gold storage, tagging, and custodianship as per SOPs
Maintain zero deviation from audit and compliance requirements during all gold handling activities
Deliver superior customer experience at the branch, ensuring resolution of queries and concerns
Requirements
1 to 3 years of experience in gold loan operations at a bank, NBFC, or gold loan company
Hands-on experience in gold assaying fire assays, karat meter testing, and acid testing
Prior experience working in a branch model (not DSA/field sales)
Knowledge of RBI LTV norms, KYC/AML compliance, and gold loan documentation
Ability to handle branch-level loan processing independently
Job Type
Full time
Location
Hyderabad, Telangana, India
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