Additional Information

Job Number26120194

Job CategoryFood and Beverage & Culinary

Location1 Village Pakhal, Faridabad, Haryana, India, 121001

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction.

Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

- H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Taking an Entrepreneurial Approach to Driving the Restaurant Business

- Understands financial opportunities by surveying restaurant demand.

- Partners with key individuals in the local community to assess opportunities.

- Identifies and analyzes competitors.

- Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.

- Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.

Leading Significant Marketing/Public Relations/Media Activities

- Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.

- Supports on-site/off-site public relations opportunities to promote the restaurant.

- Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.

- Serves as the primary point of contact for restaurant events.

- Participates in local networking activities, which are often off-property, in support of the restaurant.

Managing Day-to-Day Restaurant Operations

- Supervises and manages employees.

- Understands employee positions well enough to perform duties in employees' absence.

- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

- Conducts daily "taste panels" to educate, drive sales and create sales goals.

- Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.

- Monitors compliance with all applicable laws and regulations.

- Monitors adherence to liquor control policies and procedures.

- Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.

- Monitors alcohol beverage service for compliance with local laws.

- Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.

- Assists servers and hosts on the floor during meal periods and high demand times.

- Advocates sound financial/business decision making.

- Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.





- Recognizes good quality products and presentations.

- Supervises daily shift operations in absence of Assistant Restaurant Manager.

- Oversees the financial aspects of the department including purchasing and payment of invoices.

Fostering an Environment that Creates Exciting and Memorable Guest Experiences

- Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

- Empowers employees to provide excellent customer service.

- Acts as the guest service role model for the restaurants..

- Addresses guest problems and complaints.

- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

- Verifies corrective action is taken to continuously improve service results.

- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing and Conducting Human Resource and Talent Management Activities

- Actively participates in the hiring process to identify the right talent to support the outlet's concept.

- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

- Facilitates the fair and equal treatment of employees.

- Strives to improve employee retention.

- Monitors employee attendance of on-going training to understand guest expectations.

- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

- Strives to improve service performance.

- Encourages recognition of employees across areas of responsibility.

- Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.

- Establishes guidelines so employees understand expectations and the work.

- Utilizes interpersonal and communication skills to lead, influence, and encourage others.

- Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

- Develops specific goals and plans to prioritize, organize, and accomplish own work.

- Monitors and maintains the productivity level of employees.

- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

- Manages staffing levels to meet guest service standards, operational needs,



guest service, and financial objectives.

- Provides work-related training, supervising, follow-up and hands-on management.

Additional Responsibilities

- Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.

- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Analyzes information and evaluates results to choose the best solution and solve problems.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to chance. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 메리어트 호텔은 호텔을 방문하는 전 세계 고객이 항상 감탄이 절로 나오는 편안함을 누릴 수 있도록 힘쓰는 동시에 모든 기회에 혁신을 불어 넣으면서 호스피탈리티 서비스를 예술의 경지로 끌어 올리기 위해 노력하고 있습니다. 여러분은 메리어트 호텔의 주인으로서 살아있는 유산을 유지하고 구축하기 위하여 진심을 담아 미래지향적인 서비스를 고객에게 제공함으로써 '항상 최고의 호스피탈리티 서비스를 제공한다'라는 약속을 실천하게 될 것입니다. 전 세계적으로 호스피탈리티의 대명사인 메리어트 호텔에서 경력을 쌓고자 채용 기회를 탐색하신다면 여러분을 환영합니다. 메리어트 호텔에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 메리어트 호텔의 문을 두드리세요.

메리어트 인터내셔널의 럭셔리 포트폴리오에 속해 있는 JW 메리어트는 전 세계 관문도시와 특색 있는 리조트에 위치한 100개 이상의 아름다운 호텔로 구성되어 있습니다. JW는 동료를 최우선으로 생각합니다. 직원이 행복하면 고객도 행복하기 때문입니다. JW 메리어트의 직원들은 자신감 넘치고, 혁신적이며, 진실함과 동시에 직관적입니다. 또한, 직원들은 메리어트 호텔 이름을 따온 설립자 J. 윌러드 메리어트(J.Willard Marriott)의 유산을 계승하고 있습니다.JW 메리어트는 다른 호텔과는 차별화된 업무 경험을 제공하고 있기 때문에 커뮤니티의 일원이 되면, 여러분은 다양한 동료 그룹과 진정한 유대감을 느낄 수 있습니다.

JW 메리어트는 직원을 위해 교육, 개발, 인식을 위한 기회를 창출하며, 무엇보다도 총체적인 웰빙에 초점을 맞춰 럭셔리한 환경에서 열정을 추구할 수 있는 공간을 마련해 드립니다. 고객을 특별하게 모시는 것은 JW 메리어트가 직원을 케어하는 방식에서 비롯됩니다. 우리는 이를 JW 트리트먼트(JW Treatment™)라 칭합니다. JW 메리어트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 JW 메리어트의 문을 두드리세요.

📌 Mgr-Restaurant (Faridabad)
🏢 Marriott International
📍 Faridabad