Role holder to lead the team in the region to ensure Customer Satisfaction, Business Growth through Service Promotion and effective Service Reach.

Role & responsibilities
Strategize and develop service plan in line for enhanced CSI score.
To strategize and improve service reachability.
To improve reach, systems and productivity of dealer infrastructure.
To ensure productive complaint handling SOPs are implemented across the region.
Ensure skill development of team and dealer teams through regular learning interventions.
Achieve revenue growth and profitability at dealer points through initiatives and regular reviews.

Preferred candidate profile
An Engineering graduate with 10+ years in the Auto / Tractor industry. Should have been in after sales function leading a region or have exposure handling a team.
Valuable communication skills, proven ability to build relationships and work with multiple stakeholders
Position Reporting to: Regional Manager - Customer Support.

📌 Area Manager Customer Support Pune
🏢 Tractors and Farm Equipment (TAFE)
📍 Pune