A senior IT service delivery and digital workplace leader with over 15 years of experience managing large-scale technology operations, service desk functions, endpoint compliance, vendor governance, and transformation programs. Experienced in leading global teams, supporting enterprise users, improving service quality, and driving operational efficiency through automation, AI-enabled solutions, and structured governance.

Key Capabilities:
Global IT Service Delivery and Operations Management
Digital Workplace and End User Services
Service Desk Transformation and ITSM Governance
Endpoint Compliance, Patch Management, and Audit Readiness
Vendor Management and SLA / KPI Governance
Automation, AI, Chatbots, and Self-Service Adoption
Customer Experience Improvement and Operational Excellence
Large Team Management and Stakeholder Engagement

Responsibilities

A senior IT service delivery and digital workplace leader with over 15 years of experience managing large-scale technology operations, service desk functions,



endpoint compliance, vendor governance, and transformation programs. Experienced in leading global teams, supporting enterprise users, improving service quality, and driving operational efficiency through automation, AI-enabled solutions, and structured governance.

Key Capabilities:
Global IT Service Delivery and Operations Management
Digital Workplace and End User Services
Service Desk Transformation and ITSM Governance
Endpoint Compliance, Patch Management, and Audit Readiness
Vendor Management and SLA / KPI Governance
Automation, AI, Chatbots, and Self-Service Adoption
Customer Experience Improvement and Operational Excellence
Large Team Management and Stakeholder Engagement

Qualifications

Bachelor's degree or diploma in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

📌 Assistant Vice President New Delhi
🏢 EXL
📍 New Delhi