Founded in 1986 in the USA, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).

Sutherland Kosovo was opened in Prishtina in November 2017 and employs German-speaking staff who provide technical support and customer service.

We are currently looking for motivated German-speaking candidates who would like to work for one of the world’s leading online sales platforms.
Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base
Identify and relate with various customer needs and scenarios
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
Remain updated in client and industry led processes, technology applications, utilities, and products
Utilize various client based tools and applications for customer management and servicing
Transfer customers to appropriate departments when required
Conduct data entry, documentation, and case management




Work and partner with others within a team-based workplace
Achieve and maintain required metrics and goals

College Undergraduate What can you expect from us?
Very good earning opportunities
Attractive perks package (health insurance and additional transportation allowance)
Recognition and incentive programs
Intensive training based on leading global standards to ensure high-quality customer service
Career development opportunities

Work Experience At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company

At least 6 months experience in Sales (in BPO industry)

At least 6 months experience in Tech

Non-Voice Support Experience - Desirable. Expectations to be set in hiring that this is a voice program but can also be chat at any time, to meet the business needs

Experience in WAHA - An advantage because of the current work arrangement for the program.

📌 Associate Account Management Mumbai (India)
🏢 Sutherland
📍 India