We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have language fluency in Tamil/Hindi and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.
Key Responsibilities:
Answer and resolve refund-related calls and inquiries
Process refund requests and provide status updates to clients
Handle inbound and outbound calls with professionalism and efficiency
Respond to customer queries via email and chat
Ensure accurate and timely documentation of client interactions
Qualifications
Previous experience in customer support, call center, or related roles
Excellent communication skills (verbal and written)
Solid problem-solving abilities
Ability to work in a fast-paced workplace
Proficient in handling customer inquiries via phone, email, and chat
Preferred Skills:
Familiarity with refund processes and handling sensitive customer issue
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.