The Cluster Manager will be responsible for; overall daily service operations and develop local business channels. Will be responsible to manage customer complaints, staff hiring and development, outbound call centre, and vendor/franchise for the territory/geography to achieve projected revenue.
Meet the operational metrics with the target KPIs to ensure daily service delivery & ensure adherence to daily operations-related SOP. Build capacity and manage the territory operations.
Identify prospective home collection local business channels, develop and implement effective sales strategies for the given territory: increase in customer database & sales growth
Build & streamline process for vendor and franchise management
Hire current staff, review and oversee team's performance efficiency. Motivate and engage team for higher performance
Train and develop recent and existing staff as per the requirement
Manage the customer experience proactively and resolve customer complaints/issues. Improve NPS for work area
Responsible for territorys billing & account settlement
Responsible for running the BTL programs, Freelance scaleup
Manage the outbound call centre to generate revenue for the region
Preferred candidate profile :
Thorough knowledge and expertise in Operations & sale handling
Detail understanding & knowledge of recent technology and digital platforms
Demonstrable experience leading and managing teams, city operation
Revenue & P&L; Management
Outstanding communication & interpersonal skills
📌 Cluster Manager Home Collection Bengaluru
🏢 Dr Lal Pathlabs
📍 Bengaluru
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