Responsibilities
Sales and Business Development: Drive gold loan sales and achieve revenue targets for the cluster; develop and implement strategies to enhance customer acquisition and retention; identify and develop current business opportunities in the region from branches Indiagold having tie- ups.
Team Management: Recruit, train, and mentor Sales Executives and Relationship Executives; monitor performance, provide guidance, and ensure productivity benchmarks are met; foster a high-performance culture and ensure team alignment with organizational goals.
Operational Excellence: Ensure smooth operations at all branches within the cluster; maintain adherence to internal policies, compliance standards, and RBI guidelines; monitor and track each Transaction with Bank and RM.
Customer Service:
Enhance customer experience by ensuring prompt and quality service delivery; resolve customer escalations effectively and maintain brand reputation.
Reporting and Analysis: Prepare and present periodic business reports and performance analyses to senior management; monitor market trends, competitive landscape, and suggest strategies accordingly.
Requirements
Bachelor degree in any discipline.
5+ years of experience in gold loans, banking, NBFCs, or financial services.
Proven track record in sales, team management, and business growth.
Solid leadership and interpersonal skills.
Excellent communication and negotiation abilities.
Proficient in data analysis and reporting tools.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Cluster Manager Madurai
🏢 Indiagold
📍 Madurai
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