We are seeking a proactive and customer-focused Service Desk Analyst fluent in English CHAT to join our IT support team for Chat. The ideal candidate will be responsible for providing first-level technical support to end-users, resolving IT issues, and ensuring high levels of customer satisfaction.
Key Responsibilities
Key Responsibilities:
Provide first-line technical support via phone, email, and chat in English and German .
Log, track, and resolve incidents and service requests using the ITSM tool.
Troubleshoot hardware, software, and network-related issues.
Escalate unresolved issues to appropriate support teams.
Ensure timely follow-up and resolution of user queries.