Roles & Responsibilities
Handle customer queries and provide accurate support through chat.
Understand customer concerns and resolve issues within the defined TAT.
Maintain a polite, skilled, and customer-friendly communication tone.
Manage multiple chats simultaneously while maintaining accuracy and response quality.
Follow SOPs, process guidelines, and quality standards.
Update customer details and maintain accurate interaction records.
Escalate complex or unresolved issues to the concerned department.
Meet productivity, response time, quality, and customer satisfaction targets.
Follow up with customers whenever required to ensure proper resolution.
Maintain confidentiality of customer and company information.




Stay updated with process changes, products, services, and company policies

Preferred Candidate
Candidates with 6+ months of experience in Chat Process / Chat Support.
Candidates with excellent written communication and positive typing speed.
Candidates with robust customer-handling, problem-solving, and multitasking skills.
Candidates comfortable working in a 9-hour shift between 8 AM–8 PM.
Immediate joiners / short-notice candidates preferred.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Chat Support Executive Turbhe
🏢 Q GROUP
📍 Turbhe