Role Details:
Responsible for establishing the brand and managing the sales and business development activities for Secured & Unsecured Loan segment
Responsible for overall sales and cross sell targets through building and development of internal team and external channels (micro
connectors, micro campaigns and centralized leads) and also maintain adherence to customer satisfaction and profitability metrics
Monitor the leads and check for the quality of sourcing and ensure quick conversion of prospects as per the targets set
Implement and engage in branch promotion activities for establishing the brand and increasing market coverage
The incumbent is required to have a positive knowledge and understanding of the local affordable /mass affluent market
Responsible for customer management including all the customer related queries, issues, grievances and focus on resolving them at the earliest along with other cross functional teams in the branch
Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly
Provide market feedback on product offerings, channels and processes to the senior levels to improve the same
Ploy and ensure adherence by team to effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis
Collaborate and provide requisite data for risk management and internal audit processes
Responsible for knowing and complying with all the legal requirements as per the law of the land Support collections team in assessing delinquency
Ability to hire and build DST team and provide support to HR in hiring process Responsible for payment of channel partners (connectors) timely
Ensure DST and channel partners (connector) development through right training initiatives
Model and foster behaviors that support the organization
s values and culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization
Monitor individual & team performance and take steps to improve productivity and correct aberrations.
Other Abilities:
Minimum 3 years of experience
Worked in Business loan in DSA segment in banks/NBFC/Fintech Solid analytical & problem-solving skills.
Sound knowledge of MS Excel, MS PPT & MS Word.
Ability to work during stretched hours.
Organized and Methodical