Loan Collection
Collect EMI payments from customers whose payments are due or overdue.
Follow up with customers through phone calls, messages, and field visits.
Meet assigned monthly collection and recovery targets.
Customer Follow-up
Contact customers regarding upcoming and overdue EMIs.
Understand the reason for delayed payment and encourage timely repayment.
Negotiate repayment arrangements within company guidelines.
Field Visits
Visit customers homes, workplaces, or business locations when required.
Verify customer details and assess the reason for non-payment.
Maintain proper records of field visits and customer interactions.
Recovery of Overdue Accounts
Monitor assigned delinquent accounts.




Take appropriate follow-up action based on the age and status of the overdue account.
Escalate difficult or high-risk cases to the Collection Manager.
Payment & Documentation
Ensure collected payments are properly recorded and deposited through approved channels.
Maintain accurate collection reports and customer records.
Update the company’s collection system/CRM regularly.
Customer Service
Resolve basic customer queries related to EMIs, outstanding amounts, and payment procedures.
Maintain skilled and respectful communication with customers.
Explain available repayment options according to company policy

📌 Collection Executive Muvattupuzha (India)
🏢 Chola
📍 India