Core Responsibilities
System Monitoring: Watch system dashboards, consoles, and logs for errors, performance warnings, or failures.
Batch Processing: Run, schedule, and manage nightly updates or data processing jobs according to production schedules.
Backups and Recovery: Oversee daily backup operations and verify data integrity to prevent information loss.
Hardware Maintenance: Perform routine preventive maintenance on equipment like printers and resolve basic peripheral issues.
Troubleshooting: Diagnose software and hardware malfunctions, and escalate complex issues to senior IT staff.
User Support: Answer user inquiries, track incident logs, and assist internal or external clients with technical requests.
Key Skills and Qualifications
Technical Literacy: Familiarity with operating systems (such as Windows, Linux, or UNIX) and monitoring tools.
Attention to Detail: Precision in handling sensitive logs, system commands, and error codes.
Problem-Solving: Ability to quickly diagnose and respond to system crashes or job failures.
Education: High school diploma or equivalent, often supplemented by certifications or training in information systems.