yallpur Emporium Pvt. Ltd. | Garment / Uniform Manufacturing
Manage and maintain B2B and B2C customer data in the CRM system.
Handle complete customer enquiry-to-order follow-up process.
Coordinate with Sales, Production, Inventory, Purchase and Accounts teams for order execution.
Update CRM regularly with leads, enquiries, quotations, orders, payments and customer communication.
Follow up with schools, dealers, distributors and corporate customers for orders and pending requirements.
Track sales leads, conversion, pending orders and customer follow-ups.
Prepare daily, weekly and monthly CRM reports for management.
Maintain accurate records of customer complaints, queries and resolutions.
Ensure timely follow-up on pending payments and outstanding orders in coordination with Accounts.
Monitor order status,



delivery commitments and dispatch updates.
Generate reports on lead performance, sales pipeline, conversion ratio and customer retention.
Ensure proper data entry and avoid duplicate or incorrect customer records.
Coordinate with the garment manufacturing team regarding sampling, production status and delivery timelines.
Support management in analysing customer trends, sales performance and business prospects.
Maintain confidentiality and accuracy of all company and customer information.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages
Cell phone reimbursement

Work Location: In person

📌 Customer Care Executive Noida
🏢 Lyallpur Emporium
📍 Noida