About the Role:

We are looking for a Customer Care Executive to manage and respond to customer queries through WhatsApp, calls, and emails. The ideal candidate should have excellent communication skills and a customer-centric approach to ensure a seamless experience for our clients.

Key Responsibilities:
Respond promptly to customer inquiries via WhatsApp, phone calls, and emails.
Provide accurate information about our products, services, and policies.
Address customer concerns, complaints, and queries efficiently.
Assist customers with order-related issues, returns, exchanges, and tracking.
Maintain records of customer interactions and follow up to ensure resolution.
Coordinate with internal teams to resolve customer issues.
Identify customer needs and suggest suitable products or services.

Skills & Qualifications:




Excellent verbal and written communication skills in English and Hindi.
Robust problem-solving and customer-handling skills.
Ability to multitask and work under pressure.
Basic computer knowledge and familiarity with WhatsApp Business, email, and call handling.
Prior experience in customer service is a plus but not mandatory.

Why Join Us?
Friendly and supportive work setting.
Growth opportunities within the company.
Hands-on experience in customer relationship management.

Job Type: Full time Pay: ₹15,000.00 - ₹18,000.00 per month

Language
Hindi (Preferred)
English (Preferred)

Work Location: In person

📌 Customer Care Executive Connaught Place
🏢 Sharaya Cosmocare
📍 Connaught Place