Key Account Manager

Roles and Responsibilities

- Client Relationship Management

● Act as the primary point of contact for key clients, ensuring consistent communication and building long-term relationships.

● Understand client needs, business goals, and challenges to offer tailored solutions.

● Handle client escalations promptly to ensure satisfaction and maintain trust

- Sales and Revenue Growth

● Develop strategies to meet and exceed sales targets set by the organization.

● Identify opportunities to upsell and cross-sell services or products.

● Collaborate with internal teams to create and present customized proposals to clients.

- Strategic Account Planning

● Create detailed account plans, outlining objectives, strategies, and potential growth opportunities for each client.

● Conduct regular account reviews to track progress and ensure alignment with client goals.

● Forecast revenue growth and identify risks or opportunities within assigned accounts.

- Collaboration and Team Coordination

● Work closely with internal departments such as marketing, product development, and support teams to fulfill client requirements.

● Share client feedback with relevant teams to improve product/service offerings.

● Provide support and guidance to junior team members or account executives.





- Performance Tracking and Reporting

● Monitor key performance indicators (KPIs) such as client satisfaction, retention rates, and revenue growth.

● Prepare and present monthly or quarterly account performance reports to senior management.

● Use CRM tools effectively to track client interactions and maintain accurate records. 6. Market and Competitor Analysis

● Stay updated on industry trends and competitor activities to provide insights that can benefit the client.

● Suggest cutting-edge solutions or strategies based on market knowledge to maintain a competitive edge.

- Problem-Solving and Conflict Resolution

● Address and resolve any client-related issues or disputes efficiently.

● Act as a mediator between the client and internal teams to ensure seamless communication and project execution.

- Budget and Resource Management

● Ensure all client activities align with the allocated budget and resources.

● Assist in the preparation of contracts, proposals, and agreements to meet client and company expectations.

Pay: ₹328,376.68 - ₹1,251,233.92 per year

Application Question(s)

- Have you handled upselling or cross-selling?

Work Location: Remote

📌 Key Account Manager (India)
🏢 Podium Systems
📍 India