Key ResponsibilitiesCustomer SupportHandle inbound customer calls professionally and efficiently. Deliver exceptional customer service while maintaining a customer-first approach. Understand customer concerns, identify their needs, and provide appropriate solutions.

Demonstrate empathy, patience, and active listening during customer interactions. Resolve customer issues effectively and escalate complex cases whenever required. Manage difficult conversations with confidence using strong conflict resolution and de-escalation skills.

Maintain accurate records of customer interactions and follow organizational processes. Adhere to assigned work schedules and maintain regular attendance. Be flexible to work on weekends, holidays, and overtime based on business requirements.

Problem-Solving & Operational SkillsAnalyze customer concerns logically and provide timely resolutions. Prioritize tasks effectively to meet service level expectations. Make sound decisions while handling customer queries.





Remain calm and composed in high-pressure or escalated situations. Demonstrate self-discipline, accountability, and ownership of assigned responsibilities. Maintain accuracy, attention to detail, and strong organizational skills.

Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Required

SkillsExcellent verbal communication Customer Service Orientation Active Listening Problem-Solving Conflict Resolution Time Management Multitasking Attention to Detail Adaptability Team Collaboration Preferred Candidate ProfileCustomer-focused with a positive attitude. Robust interpersonal and relationship-building skills. Quick learner with the ability to adapt to changing business requirements.

Comfortable working in a rapid-paced, target-driven workplace. Willingness to work in rotational shifts and relocate to Hyderabad if required.

📌 Customer Care Executive Hyderabad
🏢 Tatwa Technologies
📍 Hyderabad