We are seeking dynamic and customer-oriented individuals in our Global Excellence Center Contact Center Agents. The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

Key Responsibilities

· Handle inbound and outbound calls, emails, WhatsApp Chat, for customer queries and service requests.

· Provide effective customer service through voice, email, or chat communication.

· Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.

· Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.

· Maintain consistent communication with customers to ensure prompt and accurate resolution.

· Collaborate with internal teams to address and resolve issues effectively.

· Follow service level agreements (SLAs) to deliver timely and effective customer support.

Required Qualifications





· Any Graduate (Preferred), 2+ years of experience in voice or email/chat customer service processes (international experience is mandatory).

· Solid verbal and written communication skills.

· Ability to handle customer interactions with professionalism and empathy.

· Knowledge of Salesforce or other ticketing tools is an added advantage.

· Immediate joiners are preferred.

· Flexibility to work in rotational shifts and rotational week-offs.

Advantages
A one-way drop facility is provided to employees, for female employees whose shift ends after 8:00 PM, and for male employees after 11:00 PM.
Rotational Shift and weekly off (Hours of Operations IST Timings 07:00 am to 00:30 am)
Contact centre operates on Fixed Holidays, and employees can avail Comp Off as per policy

📌 Contact Center Agent Hyderabad
🏢 Latinem Private
📍 Hyderabad