We are looking for a customer-focused and enthusiastic Customer Care Executive to handle customer interactions through incoming and outgoing calls. The candidate will be responsible for understanding customer concerns, resolving queries and complaints, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
Handle incoming customer calls and understand customer requirements.
Make outgoing calls to customers for follow-ups, updates, and issue resolution.
Resolve customer queries, complaints, and service-related issues professionally.
Provide accurate information regarding products, services, processes, and requests.
Maintain a polite, skilled, and customer-friendly approach during all interactions.
Follow up on pending customer issues and ensure timely closure.
Escalate complex or unresolved issues to the concerned team as per the defined process.
Maintain required productivity, quality, and customer service standards.
Adhere to company policies, processes, and call-handling guidelines.
Ensure a high level of customer satisfaction through effective communication and timely resolution.
Pay: ₹15,000.00 - ₹19,000.00 per month
Advantages
Provident Fund
Work Location: In person
📌 Customer Care Executive Turbhe
🏢 TNM
📍 Turbhe
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