Job Summary

We are looking for a customer-focused and proactive Customer Service Executive to support customers, handle service enquiries, coordinate with internal teams, and ensure a smooth and professional customer experience throughout the shipping process.

Key Responsibilities
Handle customer enquiries, requests, and service-related concerns through appropriate communication channels.
Provide timely updates on shipment status, schedules, documentation, and delivery information.
Coordinate with operations, documentation, and logistics teams for efficient service delivery.
Maintain accurate customer records, service details, and communication updates.
Follow up on customer requests and ensure timely resolution of issues.

Qualifications
Bachelor’s degree in Business Administration, Logistics, Management, or a related field.
Basic knowledge of shipping, logistics,



or customer service operations is preferred.
Good proficiency in English communication, both written and verbal.
Working knowledge of MS Office and basic computer applications.
Relevant certification in Customer Service or Logistics is an added advantage.

Requirements
Minimum 1 year of experience in customer service, logistics, shipping, or a related field.
Strong communication and interpersonal skills.
Skilled approach to customer handling and relationship management.
Good coordination, follow-up, and problem-solving abilities.
Ability to work effectively in a fast-paced and team-oriented workplace.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks
Paid sick time

Work Location: In person

📌 Customer Service Executive Malappuram
🏢 SKY OCEAN FREIGHT
📍 Malappuram