Job Summary

We are looking for a customer-focused and professional Customer Service Executive to manage customer enquiries, provide timely assistance, coordinate with internal teams, and ensure a smooth and positive customer experience throughout the shipping process.

Key Responsibilities
Handle customer enquiries, requests, and service-related concerns professionally and promptly.
Coordinate with operations, documentation, and logistics teams to ensure smooth service delivery.
Provide customers with timely updates regarding shipments, schedules, documentation, and delivery status.
Maintain accurate customer records, communication logs, and service-related documentation.
Follow up with customers and internal teams to ensure issues are resolved within the expected timelines.

Qualifications
Bachelor’s degree in Business Administration, Logistics, Management, or a related field.




Additional certification in Logistics, Shipping, or Customer Service is an advantage.
Positive understanding of customer service and business communication.
Basic knowledge of shipping and logistics processes is preferred.
Proficiency in MS Office and standard communication tools.

Requirements
Minimum 1 Year of experience in customer service, shipping, logistics, or a related field.
Strong verbal and written communication skills.
Excellent customer handling and interpersonal skills.
Robust follow-up, coordination, and problem-solving abilities.
Ability to work efficiently in a rapid-paced, customer-oriented environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits
Paid sick time

Work Location: In person

📌 Customer Service Executive Nilambur
🏢 SKY OCEAN FREIGHT
📍 Nilambur