Qualification: MBA (Marketing / Sales / HR / Operations)
Industry: Packaging / Manufacturing
Location: Palwal / Prithla, Haryana
Employment Type: Full time
Job Summary
We are looking for an enthusiastic CRM Executive to manage customer communication, follow-ups, coordination, and customer-related documentation. Freshers with an MBA degree are welcome to apply.
Key Responsibilities
Maintain and update customer records and databases.
Communicate with customers regarding orders, requirements, queries, and follow-ups.
Coordinate with Sales, Production, Dispatch, and Quality teams to resolve customer requirements.
Follow up on orders and ensure timely communication with customers.
Handle customer queries and escalate issues to the concerned department.
Prepare customer reports, trackers, and MIS using MS Excel.
Maintain proper records of customer complaints, feedback, and resolutions.
Support the sales team in customer coordination and follow-ups.
Build and maintain positive relationships with customers.
Perform other CRM-related activities as assigned by management.
Required Skills
Good verbal and written communication skills.
Basic knowledge of MS Excel and MS Office.
Good follow-up and coordination skills.
Customer-focused approach.
Positive interpersonal and problem-solving skills.
Willingness to learn and work in a manufacturing environment.
Qualification MBA – Marketing / Sales / Operations or relevant specialization.
Experience
Freshers are welcome. Candidates with internship or customer-handling experience will be an advantage.