Customer Service Executive

Job Summary

We are looking for a friendly and customer-focused Customer Service Executive to handle customer queries, provide timely support, and ensure a positive customer experience.

Key Responsibilities
Handle customer queries through international calls, emails, chat, or other communication channels.
Handle inbound and outbound calls with international customers professionally.
Understand customer concerns and provide appropriate solutions.
Follow up with customers to ensure issues are resolved.
Maintain accurate records of customer interactions and complaints.
Coordinate with internal teams when required to resolve customer issues.
Handle customer complaints professionally and patiently.
Provide information about products, services, orders, and processes.
Maintain positive customer relationships and ensure customer satisfaction.





Requirements
Good verbal and written communication skills.
Comfortable handling international calls and communicating with customers from different countries.
Positive English communication and pronunciation.
Basic computer knowledge.
Good listening and problem-solving skills.
Customer-focused and positive attitude.
Ability to work independently as well as in a team.
Freshers can apply; prior international customer service experience is an advantage.

Job Details

Role: Customer Service Executive

Experience: 1–2 years

Employment Type: Full time

Location: Bangalore (Remote)

Work Mode - Willing to work in the night shift

📌 Customer Service Executive Bengaluru
🏢 Vola Finance
📍 Bengaluru